Frequently Asked Questions (FAQ)
Planning a ride should feel simple—especially when you’re headed to the airport, a ski weekend in Mont‑Tremblant, a wedding, or an important business meeting. Below you’ll find answers to our most common questions about booking, pricing, pickups, waiting time, luggage, child seats, winter conditions, and more.
If you don’t see your question here, contact us and we’ll gladly help.
Booking & Reservations
1) How do I book a ride with Tremblant Limo?
You can request a quote or book by contacting us through the website form, email, or phone. The fastest bookings happen when you share the key details up front:
- Pickup address (or airport terminal)
- Drop-off address
- Date and pickup time
- Number of passengers
- Amount of luggage
- Any special requests (child seat, multiple stops, skis, etc.)
Once we confirm availability and pricing, we finalize your reservation and share the pickup plan so everything runs smoothly.
2) How far in advance should I book?
As early as possible—especially during peak travel times such as Friday/Sunday ski weekends, holidays (Christmas/New Year’s, March Break), and major event weekends. For typical travel, booking 24–72 hours in advance is often fine. For large groups, weddings, or multiple vehicles, one to three weeks is recommended.
3) Can I book a last-minute ride?
Sometimes, yes. Same-day availability depends on driver schedules, traffic, and weather. If you need a last-minute pickup, contact us with the exact pickup location, earliest pickup time, and the number of passengers and luggage. If we can’t accommodate the request at that moment, we’ll tell you right away.
4) Do you offer one-way and round-trip bookings?
Yes. We offer one-way transfers (e.g., Montreal Airport to Mont‑Tremblant), round-trip bookings (e.g., drop-off Friday and return Sunday), and multi-leg itineraries (e.g., airport → hotel → restaurant → hotel). Round-trips are popular for weekend trips because they secure your return vehicle in advance.
5) Can I make changes to my reservation after booking?
Yes, changes are often possible depending on availability. Common updates include pickup time adjustments, updated addresses, adding a stop, passenger count changes, or flight number updates. The sooner you share changes, the easier it is to keep the plan seamless. Last-minute changes may affect the quote if they add distance, time, or waiting.
6) Do I receive a confirmation?
Yes. Once your ride is booked, we provide a confirmation with the essential details (date, time, pickup location, drop-off, and contact instructions). We recommend reviewing it carefully—most day-of issues happen when a unit number, terminal, or entrance detail is missing.
7) Can I book for someone else (guest, client, family)?
Absolutely. Many bookings are arranged for visiting family, business clients, wedding guests, and VIP pickups. When booking for someone else, include the passenger’s name and mobile number (if available). If the passenger prefers privacy, we can coordinate through you.
Pricing, Quotes & Payments
8) How is the price calculated?
Pricing typically depends on the pickup and drop-off locations, the vehicle type (sedan/SUV/van, if available), time of day, added stops, and any waiting time. Special requirements—like child seats or oversized cargo—can also impact the quote. We aim to provide clear pricing so you know what to expect.
9) Do you offer flat-rate pricing between Montreal and Mont‑Tremblant?
Many chauffeur services use route-based pricing for common trips like Montreal ⇄ Mont‑Tremblant. The best way to confirm a rate is to request a quote using your exact pickup and drop-off addresses (and mention stops or special requests).
10) Are tolls, taxes, and gratuity included?
This depends on how your quote is presented. Some quotes include all costs; others list taxes, tolls, and gratuity separately. If gratuity is not included, tipping is always appreciated but never required. If gratuity is included, it should be clearly stated in the confirmation.
11) What payment methods do you accept?
Most premium transportation services accept major credit cards and other common methods. If online payment is enabled, a third-party processor may be used to handle transactions securely. If you have specific payment methods (credit card, e-transfer, cash), list them on your booking confirmation for clarity.
12) Do you require a deposit?
Deposits are common for weddings, multiple vehicles, large group bookings, or peak-demand dates. For standard point-to-point transfers, payment is often taken at booking or closer to the trip date. If a deposit applies, the confirmation should state the amount and refund rules.
13) Will the price change if traffic is heavy?
If you’re quoted a fixed point-to-point rate, normal traffic typically does not change the price. Pricing can change if you add stops, request route changes, or require significant waiting. Major detours from road closures can also impact timing and sometimes cost, depending on your agreement.
14) Are there extra fees for additional stops?
Often, yes—because stops add time and can involve parking and waiting. If you need multiple stops (grocery, equipment rental, dropping friends at different chalets), share this in advance so we can quote it accurately.
Airport Pickups (Montreal Trudeau / YUL)
15) Do you track flights?
Flight tracking is strongly recommended for airport pickups because arrival times can change. If flight tracking is used, please provide your airline and flight number, arrival date, and passenger name so pickup timing stays aligned with real-world conditions.
16) Where will the driver meet me at Montreal Trudeau (YUL)?
Airport pickups are typically either curbside pickup or meet-and-greet inside the terminal. Your confirmation should explain the exact meeting instructions, including terminal, door number, or meeting point. If meet-and-greet is offered, it may be included or available as an add-on.
17) What happens if my flight is delayed?
If your flight is being tracked, pickup timing can be adjusted to match the updated arrival time. If you experience a delay, it’s still helpful to notify us. Severe delays can sometimes require rescheduling if they overlap with another committed booking.
18) What if my luggage is delayed?
If your luggage is delayed, contact us as soon as possible. Depending on driver availability and policy, we can often wait a reasonable amount of time or adjust the plan. If the delay is substantial, we may need to reschedule pickup.
19) How much waiting time is included for airport pickups?
Many services include a set amount of complimentary waiting time for airport arrivals (for example, 30–60 minutes after landing), because deplaning and baggage can take time. The exact waiting policy should be listed on your confirmation. Extra waiting may be billed if the driver must remain on standby significantly longer than planned.
Luggage, Skis, Snowboards & Gear
20) How much luggage can we bring?
Luggage capacity depends on the vehicle type and passenger count. A sedan is typically best for 1–3 passengers with standard luggage. SUVs generally handle more passengers and more gear. For ski trips, luggage often includes boots and ski bags, which changes space needs. Share the number of bags and whether you have skis or snowboards so the right vehicle is assigned.
21) Can you accommodate skis, snowboards, and winter equipment?
Yes, in most cases. For ski travel, mention how many skis/snowboards you’ll have, whether they are in ski bags (recommended), and any bulky extras such as strollers or large duffels. This helps ensure cargo space is comfortable and safe.
22) Can we stop at a grocery store or equipment rental on the way?
Yes. Stops for groceries, rental pickup, or quick errands are common. Request the stop in advance so we can plan timing and quote fairly. Also, define “quick” in practical terms—ten minutes and forty-five minutes are not the same.
Families, Child Seats & Special Requests
23) Do you provide child seats?
Some services provide child seats and others request that families bring their own. If child seats are available, it’s helpful to share the child’s age/height/weight so the appropriate seat (infant seat, convertible seat, booster) can be arranged. For safety and fit, many parents still prefer bringing their own seat.
24) Is it legal to ride without a child seat?
Child seat requirements vary by jurisdiction and depend on a child’s age, height, and weight. For safety and compliance, we recommend using the appropriate restraint system for every trip. If you’re unsure what applies to your situation, check local rules and plan ahead.
25) Can the driver help with car seats?
Drivers can often assist with positioning a seat, but the parent or guardian should always verify correct installation before departure. Proper installation matters, and the final safety check should be done by the person responsible for the child.
26) Can you accommodate passengers with mobility needs?
Often yes, depending on the vehicle and equipment. Please let us know if extra time is needed for entry/exit, if you’re traveling with a foldable mobility device (walker or wheelchair), or if pickup should happen at an accessible entrance. We’ll plan the easiest pickup point possible.
Scheduling, Pickup Times & Waiting Policies
27) What time should I schedule my airport pickup or departure?
For airport departures, plan backward from airline recommendations, security lines, and travel time. Add buffer time for traffic and, in winter, additional buffer for weather and road conditions. For airport arrivals, “upon landing” with flight tracking often produces the smoothest pickup.
28) How early will the driver arrive?
Many chauffeur services arrive a few minutes early for residential or hotel pickups to confirm details and assist with luggage. Airport pickups are timed based on the flight’s expected arrival and the chosen meeting method.
29) What happens if I’m not ready at pickup time?
If you’re running late, contact us immediately. We’ll advise the best option based on the schedule. Waiting time may apply, and if a delay conflicts with another booking, rescheduling may be required.
30) Do you do hourly service and waiting (dinners, events)?
Hourly service is ideal when plans might change—weddings, corporate events, restaurant evenings, or day trips with multiple stops. Instead of rushing to meet a fixed endpoint, your driver remains dedicated to your itinerary for the agreed time window.
Winter Driving, Weather & Safety (Mont‑Tremblant Trips)
31) Do you operate during snowstorms?
Safety comes first. Professional chauffeurs often operate in winter conditions with appropriate vehicles and planning, but severe storms can create closures and delays. When conditions are unsafe, we may recommend leaving earlier, taking an alternate route, or delaying travel until roads improve.
32) What should we expect for travel time between Montreal and Mont‑Tremblant in winter?
Winter can add time due to reduced speeds, snow clearing operations, accidents, and visibility issues. If you have a flight connection or a check-in deadline, plan extra time. A calm schedule makes the trip far more comfortable.
33) Do your vehicles have winter tires?
Reputable operators comply with seasonal requirements and prioritize safe equipment. Winter tires, vehicle inspections, and experienced winter drivers are essential for reliable travel to the Laurentians during peak ski season.
34) Can you pick us up directly at a ski resort or chalet?
Yes. Provide the exact address (some resort areas have multiple entrances), any gate codes or concierge instructions, and your preferred pickup point (main lobby, valet, or a specific entrance). If a driveway is steep or not well cleared, we may suggest a safer nearby pickup point.
Hotels, Resorts, Events & Special Occasions
35) Do you provide transportation for weddings?
Yes. Weddings benefit from professional transportation because timing matters and logistics can get complicated quickly. We can help with guest shuttles between ceremony and reception, wedding party transportation, photo stops, and late-night returns. For weddings, share the schedule, addresses, and approximate passenger counts early so we can propose the right plan.
36) Can you coordinate multiple pickup locations?
Yes, but it requires careful scheduling. Provide all pickup addresses, who is at each location, at least one contact number per pickup, and a realistic pickup window. Multiple pickups work best when everyone knows the plan and is ready on time.
37) Can we request a specific vehicle?
You can usually request a vehicle category (sedan/SUV) depending on availability. If you have preferences, note them at booking. The most important step is selecting the right size for passengers and luggage so the ride is comfortable.
38) Do you offer corporate accounts?
Corporate accounts are useful for repeat airport transfers, client pickups, and executive travel. Depending on your setup, corporate service can include centralized booking, standardized service expectations, and streamlined billing.
Service Standards, Cleanliness & Comfort
39) Are vehicles non-smoking?
Most premium chauffeur services maintain a strict non-smoking policy to keep vehicles clean and comfortable for all guests. If you have a specific policy, it should apply to both passengers and drivers.
40) Is food or drink allowed in the vehicle?
Policies vary. Water is commonly permitted, and light snacks may be allowed depending on the vehicle and trip. For best comfort (and easiest cleanup), we recommend avoiding messy foods. If alcohol is permitted, it must comply with local regulations.
41) Do you offer Wi‑Fi or charging ports?
Many modern vehicles include charging options. If Wi‑Fi is offered, it’s typically noted as an amenity. If you need reliable connectivity for work calls during the ride, mention it when booking so we can advise the best setup.
42) Can we play our own music?
Often yes, as long as it’s safe and not distracting. Some vehicles support Bluetooth or AUX. And if you prefer a quiet ride—especially in snowy conditions— your driver will be equally happy with peaceful cabin vibes.
Cancellations, Refunds & No‑Shows
43) What is your cancellation policy?
Cancellation policies vary by trip type and timing. Point-to-point transfers may allow more flexibility, while peak dates, weddings, and multi-vehicle bookings often require stricter notice because drivers and vehicles are reserved specifically for your itinerary. Your confirmation should list the applicable cancellation terms clearly.
44) What happens if I cancel due to weather?
Weather cancellations can be complicated because roads may still be open even when travel feels uncomfortable. If severe conditions are expected, contact us as early as possible. Depending on the situation, rescheduling may be possible. If authorities close roads or flights are canceled, we’ll work with you on a fair solution based on the circumstances and resources already allocated.
45) What is considered a “no-show”?
A no-show typically occurs when the passenger does not arrive within the waiting window and we cannot reach them using the contact details provided. To avoid problems, make sure your booking includes a working mobile number—especially for airport arrivals.
Locations & Coverage
46) What areas do you serve?
Service commonly includes Montreal (downtown, Old Montreal, West Island), Montreal Trudeau Airport (YUL), Mont‑Tremblant, and surrounding Laurentians (depending on routing and season). If you have a specific pickup location in mind, share it and we’ll confirm availability.
47) Do you cross borders (e.g., to the U.S.)?
Some services do and some don’t. Cross-border trips can require extra planning and time for border wait, and passengers must carry valid passports and travel documents. If you need a cross-border itinerary, request it in advance so timing and requirements are clear.
Privacy, Communication & Lost Items
48) How do you handle my personal information?
We use customer information to provide and manage transportation services, communicate about reservations, and support operations. For more details, please review our Privacy Policy.
49) Do you send marketing emails?
If marketing messages are ever sent, you should always have a way to opt out. Many clients prefer service-only communication (booking confirmations and updates), which keeps things simple and respectful.
50) What if I forget something in the vehicle?
Contact us as soon as possible with the date/time of the ride, pickup and drop-off locations, and a description of the item. We’ll do our best to locate it. Items may be held for a limited period, and quick reporting is especially important for valuables.
Before You Ride: A Quick Checklist
To make pickup day effortless, here’s a quick checklist:
- Confirm the pickup time and address (unit number, hotel entrance, terminal)
- Share a mobile number that will be reachable on the day of travel
- For airport arrivals: include your flight number and passenger name
- Tell us about skis/snowboards, strollers, or extra luggage
- In winter: allow extra time and dress for quick curbside pickups
Get in Touch
Have questions or need assistance? Our team is here to help with bookings, quotes, and special requests.